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Refund Policy

Fragrance is personal, and your confidence in every order matters. Please review the return and refund guidance below for eligibility, damaged items and the steps to request support.

Refund Policy

At Oro Vento Parfum, we take pride in the quality of our fragrances and want you to shop with confidence. Please review our refund and return policy below.

Eligibility for Returns

  • Returns are accepted within 14 days from the date of delivery.
  • Products must be unused, and returned in all original packaging, including boxes, seals, and any accompanying materials.
  • The item must be in the same condition as received.

Non-Returnable Items

  • For hygiene and safety reasons, sealed products that have been opened or used are not eligible for a refund or return.
  • Any product that shows signs of use, tampering, or damage caused after delivery will not be accepted.

Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us within 48 hours of delivery.
  • Replacements are possible for defective items, subject to verification.
  • We may request photos or videos to assess the issue before approving a replacement.

Return Pickup

  • Once a return or replacement request is approved, Oro Vento Parfum will arrange the return pickup at no additional cost to you.

Refund Process

  • Refunds (if applicable) will be processed after the returned item passes quality inspection.
  • Approved refunds will be credited to the original mode of payment within the standard processing time.

Contact Us

For any return, refund, or replacement requests, please reach out to our customer support team "info@orovento.com" with your order details. 

FAQs

We accept major Credit/Debit Cards (Visa, Mastercard) and Apple Pay via the secure TAP payment gateway.

Payments are protected using bank-level encryption, 3D Secure verification, and PCI-DSS compliance. Full card details are never stored.

An order confirmation email is sent immediately after purchase, serving as your receipt with full order details.

Once shipped, a tracking number will be emailed to you. You can also track your order by logging into your account on our website.

For current delivery charges, please contact our customer support team at info@orovento.com before placing your order.

For the shipping options currently available to your destination, please contact our customer support team at info@orovento.com.

Please contact our customer support team at info@orovento.com to confirm whether delivery is currently available to your destination.

Please contact our customer support team at info@orovento.com with your delivery destination and order details to confirm the current estimated delivery timeline.

Returns are accepted within 14 days for unused items in original packaging. Opened or used items are not eligible. Damaged or defective items must be reported within 48 hours and are subject to verification.